Privacy Policy

Effective date: 2026-07-30

1. About this policy

This policy explains how Babbage Official Website, operated by Babbage from West Kelowna, British Columbia, Canada, collects, uses, discloses, and protects personal information when you visit this website, join a mailing list, request a download, make a purchase, become a supporter, or otherwise interact with us.

Babbage is responsible for the personal information described in this policy. Some website functions are provided by Velveteen and other service providers acting on our behalf.

2. Information you provide

We may collect information that you choose to provide, including:

- your name, email address, country, or other contact details; - mailing-list preferences and records of consent; - information submitted when you request a free download or other digital item; - order, transaction, billing, shipping, and supporter-membership information, where those features are offered; - messages, support requests, survey answers, contest entries, or other communications you send; and - any other information you intentionally submit through the website.

Please do not send sensitive personal information unless it is specifically requested and necessary for the service you are using.

3. Information collected automatically

When you use the website, we and our service providers may automatically collect limited technical and usage information, such as your IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from your IP address, dates and times of access, and interactions with website features.

We may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand traffic, measure campaigns, prevent fraud, and improve performance. Where required, non-essential technologies will be used only after you have made an applicable consent choice.

4. Information from other services

We may receive information from services connected to the website, such as payment processors, email providers, analytics providers, ticketing platforms, streaming services, social networks, advertising platforms, and Velveteen. The information received depends on the service, your settings, and the permissions you grant to that service.

5. How we use personal information

We may use personal information to:

- provide, operate, maintain, and secure the website; - deliver requested downloads, purchases, tickets, memberships, or other services; - process payments and maintain transaction records; - send artist news, release updates, offers, or other communications you requested; - respond to questions and provide customer support; - personalize content and remember preferences; - understand audience activity, improve the website, and measure the effectiveness of releases and campaigns; - detect, investigate, and prevent fraud, abuse, security incidents, or unlawful activity; - enforce our terms and protect our rights and the rights of others; and - comply with legal, tax, accounting, and regulatory obligations.

We will not use personal information for a materially different purpose without providing notice and obtaining consent where required.

6. Consent and email communications

When you join a mailing list or request an email-delivered offer, the signup form explains what you will receive. We keep reasonable records of signup and consent. You may unsubscribe from marketing emails at any time using the unsubscribe link in each message or by contacting us.

Unsubscribing from marketing does not prevent us from sending non-promotional messages that are necessary to complete a transaction, deliver a requested item, respond to you, or administer an active account or membership.

7. Payments and transactions

Where purchases or paid supporter features are offered, payment information is processed by third-party payment providers. We generally receive transaction details such as the item purchased, payment status, amount, date, and limited billing or contact information, rather than complete payment-card details. Payment providers handle information under their own privacy policies and security practices.

8. How we share information

We do not sell personal information for money. We may disclose information:

- to Velveteen and service providers that support hosting, content delivery, analytics, email, payments, customer support, security, file delivery, and other website operations; - when you direct us to connect with or share information through another service; - to professional advisers such as accountants, lawyers, insurers, or auditors where reasonably necessary; - in connection with a reorganization, financing, sale, transfer, or other change involving the artist business, subject to appropriate safeguards; or - when required by law, legal process, or a valid government request, or when reasonably necessary to protect safety, rights, property, and the integrity of the website.

Service providers are permitted to use information only as necessary to provide their services, subject to their agreements and applicable law.

9. International processing

Velveteen and other service providers may process or store information outside West Kelowna, British Columbia, Canada. As a result, information may be subject to the laws of another jurisdiction and may be accessible to courts, law-enforcement authorities, or regulators in that jurisdiction. We use reasonable contractual and organizational safeguards for cross-border processing where required.

10. Legal bases for processing

Where laws such as the UK or European Union data-protection rules apply, we rely on one or more lawful bases: your consent; performance of a contract or steps you request before entering one; compliance with legal obligations; and legitimate interests such as operating, securing, measuring, and improving the website, provided those interests are not overridden by your rights.

11. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy. Retention periods vary based on the type of information, the service involved, consent status, legal and accounting requirements, dispute-resolution needs, and security considerations. Information that is no longer required is deleted, anonymized, or securely isolated as appropriate.

12. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your interaction with the website is no longer secure, contact us promptly.

13. Your choices and privacy rights

Depending on where you live, you may have the right to request access to personal information, ask for corrections, withdraw consent, object to or restrict certain processing, request deletion or portability, or make a complaint to an applicable privacy regulator.

These rights may be limited by law. We may need to verify your identity before responding. Withdrawing consent does not affect processing already completed and may prevent us from providing a requested service. You may also control cookies through available website controls and your browser settings, although blocking necessary technologies may affect functionality.

14. Children

The website is intended for a general audience and is not directed to children below the age at which they may independently consent to the collection of personal information in their jurisdiction. We do not knowingly collect personal information from children without authorization from a parent or guardian where it is required. Contact us if you believe a child has provided information improperly.

15. Third-party links and embedded content

The website may link to or display content from streaming, video, social, ticketing, commerce, or other third-party services. Those services may collect information directly from you and are governed by their own privacy policies. We encourage you to review them before using those services.

16. Changes to this policy

We may update this policy as the website, our practices, or legal requirements change. The revised version will be posted here with a new effective date. We will provide additional notice or request renewed consent where required for a material change.

17. Contact and complaints

For privacy questions, requests, or complaints, contact Babbage at privacy@babbagecabbage.com. We will review and respond within a reasonable period and within any timeframe required by applicable law. If a concern is not resolved, you may have the right to contact the privacy regulator in your jurisdiction.